Hosted PBX Unwrapped Series: Challenges of Automatic Voice Recognition
Voice Recognition technology deals with significant challenges and its uses in today’s business phone systems interactive applications is somewhat limited. Because of this it is also named a primary source of frustration by many clients. Nevertheless, in its current form, it can still be beneficial in a number of Interactive Voice Response uses where security and speakerphone detection issues can be mitigated.
Cloud-based VoIP vs. Dedicated Hosted PBX Service
While shared infrastructure solutions offer a convenient and effective answer for certain I.T. challenges they are far from the “magic bullet” cure described by the Cloud Computing orthodoxy (whose ranks include cloud computing infrastructure service providers, I.T. consultants, hardware vendors and software developers).
The Continued Importance of Stationary Handsets in the Smart Phone Era
When using a stationary handset for your businesses’ telephony needs your employees will develop an unconscious understanding of where the system and all its features are, which means they won’t have to think each time they pick of the phone, transfer a call, or otherwise utilize the system.
Integrating Hosted PBX and Cloud Desktop Services Into Move Strategy
Hosted PBX and Cloud Computing services change what once was a daunting task of technology relocation for business by safeguarding its continuity from logistical failures – a benefit that can be easily recognized by anyone who had to deal with it in the past.
FCC’s VoIP Regulation Dilemma
Telecommunication Regulation has been described as the most influential factor shaping the telecom market. In some ways, the influence is felt more through its absence.
Launching VARs and ISVs into a VoIP Cloud
If memory serves me correctly, five years ago, we used to position VoIP versus traditional PSTN-based dialtone. Then came the hosted concept and theme focus has turned to an on-premise VoIP versus Hosted VoIP. Today we are seeing hosted PBX service providers beginning to further differentiate themselves by targeting niche vertical markets by building on … Read more
Delivering VoIP over Mobile Wireless
Both VoIP and mobile wireless broadband are relatively new technologies. With the invention of 3G wireless data network – an opportunity to make free or near free calls from your VoIP phone had become more of a reality than a concept. The war between operators of cellular networks and VoIP providers has ended in an … Read more
Boundaries of Hosted VoIP Services
What’s important to understand here is that with Hosted VoIP there are always two separate sets of SLAs. Those that require for the service to be available and accessible, and those that ensure that company’s infrastructure required to access the service is in place.
VoIP and 911: placing a call
Geographic portability of VoIP puts the burden of keeping track of the source location on the operator, not the service provider. Like it or not, but customer must take the responsibility to update the location information of the telephone as the VoIP providers will not be aware of the move.
Hosted PBX vs. Virtual PBX ?
When it comes to Google searches on keywords such as “Business Phone Service” – one can get lost in the myriad of options: “PBX, VoIP, Hosted PBX, Virtual PBX”… . One of the challenges facing entrepreneurs and business executives looking for new communications provider is having an ability to understand the difference between technology solutions. … Read more