One of the benefits of switching to VoIP telephony solution is the organizational flexibility it provides you. Now, “organizational flexibility” can mean a lot of things, especially when it comes to current generation telephony technology. Organization flexibility can refer to the fact VoIP telephony provides you with a considerably easier time changing the size and scope of your organization, increasing its scalability dramatically compared with traditional telephony solutions. Yet it also hints at the fact that VoIP can help you restructure the way your organization works, including what staff you require and what systems can be handled by outside parties. Is your IT staff ready to finally switch to VoIP?
Will You Go Hosted?
For example, the installation, troubleshooting and general day-to-day running of your phone systems can be taken care of remotely with IP telephony solutions, such as hosted PBX systems. Within these remote telephony systems the equipment and hardware required to run them will be hosted off-site at your vendor’s location instead of within your own office. There are multiple benefits to this solution, not the least of which is the fact you can free up resources required to run your phone system. This is a big benefit being sold to organizations making the switch to the cloud and other related remote solutions, and it can’t be overstated.
Now, just because equipment can be hosted remotely does not mean every organization is going to opt to clear the telephony equipment out of their headquarters and switch to VoIP by entrusting another organization with every aspect of their Unified Communications.
There are a couple reasons why an organization may continue to host their own telephony solution on-site, but it almost always relates to a sense of control (in general) and an allegiance to existing staff (specifically). Neither of these impulses are necessarily wrong, but we will say a desire for control and staff allegiance aren’t necessarily right either.
In some cases these impulses might hurt your organization a lot more than they help.
There are two facets to talking about control when it comes to VoIP telephony. The first issue relates to physically owning the equipment running your organization’s telephony system. The second issues relates to the feeling of control and security that comes from actually having that equipment on-site with you at all time, nothing more than a short walk down the hall away.
Addressing the first facet of this issue, it’s true that many VoIP service providers aren’t going to sell you the equipment they use to run your telephony system, which means a lot of the time you sign up for VoIP service you’re essentially going to be renting the equipment you utilize, or rather you’re going to be renting a fraction of that equipment.
This isn’t quite as big a deal and most likely relates to hang-ups brought over from increasingly obsolete notions of equipment, ownership and how an organization is “supposed” to work. Actually owning the equipment running your phone system does not necessarily make your system any more secure and reliable than it is right now. Once your on-premise system goes down – you need someone else to come and fix it. In a hosted environment your system is likely to not only be constantly monitored but also has service and support available on-site at all times.
The desire to physically operate on-site equipment translates directly into the desire to assert control over your equipment on you at all times. The truth however is that your equipment vendor, your carrier and only then your staff can assert such control. This is another out-dated notion, one that provides a false sense of security. Can you really say you’re going to handle your equipment better than professional utilizing a facility dedicated to nothing other than storing and running telephony technology? Can you really say there isn’t a better use of your office space than storing bulky telephony equipment? Do you really want to have all your eggs in one basket, creating the potential for a complete failure of your organization’s communication capabilities if something, like a natural disaster, neutralizes your office?