What VoIP Readiness Assessment Does Not Tell You

In the previous posts I had covered many obvious business reasons driving business VoIP adoption in the enterprise including costs savings, productivity increases, and image benefits. These benefits are typically enabled by VoIP infrastructure on a converged network, but achieved through IP telephony applications such as messaging, conferencing and geographic independence.

Realizing VoIP Hosted PBX benefits can be a challenge, and organizations may experience frustration, stress and even despair as they work to deploy it in their environments. Generally speaking, VoIP is much more than just another application on the network, and most organizations have never managed an application with high availability and performance requirements like those of VoIP.

The only real way to ensure lasting trouble free voice quality in an enterprise VoIP Hosted PBX deployment is through proper management of all of the devices within network path between the endpoint device (be it a handset, computer or a softphone) and a VoIP Hosted PBX service provider system.

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Hosted PBX Toll Fraud Attacks: Phreaking

Phreaking (or phone hacking, toll fraud, dial-through fraud) is not new. In the not too distant past it was often a domain of adolescents with modems, phone lines and a PCs looking to make a couple of calls on someone else’s tab to their friends out of state or, sometimes, out of the country. Those call volumes often went unnoticed in the overall vast number of calls on company’s phone bill.

VoIP Hacker

But phreaking in this day and age has moved from geek to something more sinister and more damaging. Telephone phreaking of Internet era is a big business run by an organized crime. What’s also interesting is that telecommunications carriers reap substantial benefits from these activities by demanding payments for the tidal wave of illegal call traffic phreakers generate at the victim’s expense. Some insiders hint that phreaking is telecommunication’s industry’s biggest dirty secret, generating massive funding for carriers.

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Hosted PBX 3.2 moving into Alpha testing next week

We are excited to be wrapping up feature development for 3.2. There is still a lot of testing and work to be done before this version makes it to public release, but there are a lot of exciting new features in here. Display parking lot number on call status page Improved Parking Lot system Integrated … Read more

QoS: Panacea or Snake Oil ?

IT and Telecom professionals have long been infatuated with the concept commonly referred to as QoS (which stands for Quality of Service). Of course ensuring that Voice over IP meets high voice quality requirements is a key concern when it comes to designing networks. New QoS protocols: Differentiated Services (DiffServ), the Label Distribution Protocol (LDP) and the once almost forgotten Resource Reservation Protocol (RSVP) have been designed by some of the brightest minds in IP networking and data processing.

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Hosted PBX 3.2 under development

Greetings, DLS Hosted PBX users!  We have so many features that we just can’t wait to add to the PBX.  Version 3.2 is currently under development and I will be able to keep everyone up to date with our progress on this blog.

Here are some of the new features already completed:

  • Display parking slot number on status screen for parked calls
  • Custom parking lots for outbound calls
  • Call monitor barge-in
  • Integrated one-touch call recording
  • Polycom 5000 conference phone management
  • New web interface menu engine

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