Are Patent Wars Impacting the IP Telephony Market?
The incredibly precise nature of patent law, and potential concerns for the hardware side of the IP telephony market, can be seen by looking at the recent news Apple is being sued for infringing a patent for a “mobile phone with a headset,” simply because Apple includes multifunction headphones with each iPhone they sell. While common sense argues that a multifunction headphone probably doesn’t count as a “headset,” the patent being brought up in this case revolves around a removable headset that is designed “to receive at least telephony audio signals from the phone, and to provide audio signals to the phone.”
IP Telephony Market Flooding and Cutting the Wheat from the Chafe (Pt 3)
Listen- some hosted PBX companies are significantly better than others, but no provider is perfect. It’s important to accept this reality now, well before you start looking for a provider. Any hosted PBX provider promising 100% universal uptime is a little delusional. If you take on a long-term working relationship with a hosted PBX company than at some point you’re going to run into some sort of problem. It might be a signal outage but it might also just be a little latency or a small drop in voice quality. Whatever it is – expect it to happen eventually, so rather than trying to find a “perfect” company instead look for a company that does everything right when things go wrong.
IP Telephony Market Flooding and Cutting the Wheat from the Chafe (Pt 2)
Experience counts when finding a great IP telephony provider, but you want to make sure the company you end up working with has the right experience. There are some big, venerable companies that are doing some good work in the IP telephony market, but these are companies who cut their teeth in networking, not in connecting copper, and it’s important to keep that crucial difference in mind when picking your provider. Overall a company with experience in unified communications and IT network operations is going to serve you a lot better in the emerging telephony environment than a traditional telecom company.
IP Telephony Market Flooding and Cutting the Wheat from the Chafe (Pt 1)
But of the businesses diving into the hosted PBX market, we’d bet good money most of them aren’t going to be worth spending much time looking at, let alone worth signing up with. And if you need an example of a “worst case scenario” that might crop up in the world of hosted PBX just take a quick look over at the web hosting market.
DLS Hosted PBX 4.1 moves to Beta
Is Emergency Calling VoIP and Hosted PBX’s Achilles’ Heel?
Location-related problems with remotely hosted communications technologies can be mitigated on mobile devices as these devices often have location services automatically enabled and as such as relatively easy to track. But emergency calls made from hosted PBX and/or VoIP fixed phones don’t tend to have location services enabled in their architecture. There is no easy way to trace a call made using a soft phone over cellular network, for example.
Can Hosted PBX Improve Employee Retention?
The study in question was conducted by Robert Half International and it shed light on what really matters most to employees when it comes to job satisfaction and whether or not they had plans to seek alternative employment.
Hosted PBX and Business Continuity in Times of Crisis
With a hosted PBX solution the phones you have in your office ring when your clients give you a call because your hosted PBX provider routes all incoming communications to them. But your provider could just as easily route all incoming calls to another phone bank, to someone’s home line, or even to a cell phone. Which means even if your office is totally decimated, even if your telephone hardware gets smashed and flooded to pieces, when you sign up with a hosted PBX solution your employees can run business as usual the next day if you simply have your provider route all incoming calls to workable phones your employees have access to.
PBX Market Bump as Q2 Results Roll In
In Q2 2012 global PBX sales dropped 2.6% from Q1 sales and rung up about 1.4% lower than they were at the same time last year. These aren’t monumental sales drops, but they are drops all the same and need to be taken seriously.
Will the Switch to IPv6 Create VoIP and PBX Problems?
Right now the Internet is going through a massive transition, an overhaul of the addresses that will impact every network device connected to it.
What is this overhaul?
How will it change the Internet?
And how will it impact business VoIP telephony?