Most of the time we talk about the benefits of the Unified Communications, such as hosted PBX services, we talk about the direct benefits your business will enjoy. We often talk about the increased scalability and organizational flexibility that will give your business the ability to grow and shrink as needed. We often talk about the cost savings associated with hosted PBX and how these savings quickly and effectively mitigate whatever start-up costs your business may incur making the switch. We also talk about how hosted VoIP telephony provides business continuity services, and how it offers a wealth of intelligent features and improvements over traditional telephone systems.
All of these business-oriented benefits are true, but focusing exclusively on them obscures the human side of the equation- the fact that all the benefits offered by digital telephony directly assist your employees and improve their satisfaction with their jobs. In fact, a recent study has shown that VoIP telephony may do more than improve customer satisfaction, switching to Unified Communications will likely increase employee retention.