The Continued Importance of Stationary Handsets in the Smart Phone Era

The rise of the Smart Phone has been dramatic. It seems like everyone has one of these devices these days, and nearly every single Smart Phone owner raves about their device. Smart Phones certainly represent attractive and powerful telephony technology. Not only are they sleek and stylish, Smart Phones also provide a huge range of features and applications which you can take with you everywhere you go. While Smart Phones have presented a superior alternative to previous mobile phones, does that mean they stand to replace all telephony devices?

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Boundaries of Hosted VoIP Services

In my previous posts I had touched on the differences between traditional PBX and a Hosted VoIP service. Business VoIP solutions today come in all shapes and colors and also, unfortunately, under all kinds of names: Managed Hosted PBX, Hosted PBX, IP PBX, Virtual PBX etc. The names are used interchangeably as if they all mean the same thing causing confusion among buyers as to which product to use in what situation. Today I will try to explain what all these seemingly similar names mean and what is typically included and not included in each service, what the differences are between managed and unmanaged hosted services and where the boundaries of service provider’s responsibility lie in each case.

Not all managed services are created equal. Management responsibilities range from simple moves, adds and changes to fully outsourced management of the entire infrastructure of VoIP. Let’s take a closer look at some of those service tags:

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Hosted PBX vs. Virtual PBX ?

When it comes to Google searches on keywords such as “Business Phone Service” – one can get lost in the myriad of options: “PBX, VoIP, Hosted PBX, Virtual PBX”… . One of the challenges facing entrepreneurs and business executives looking for new communications provider is having an ability to understand the difference between technology solutions. … Read more