Interactive Voice Response

How Can You Best Implement PBX Automation?

Introducing automation to your organization’s phone system will either be one of the wisest decisions you’ve ever made, or a potential debacle, depending on how well you implement the following best practices. Get Everyone Involved Even though it’s tempting to program auto attendant, routing tree and the flow of your callcenter without soliciting input from the rest of your organization, doin...
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Hosted PBX Unwrapped: The Challenges of Automatic Voice Recognition

As computer use becomes ubiquitous, it is increasingly desirable to communicate with them in the same way that we communicate with one another: using human speech. Voice or Speech Recognition technology aims to do just this. Personally, I fell in love with the concept of voice recognition ever since I first saw “Star Trek, The New Generation” series. Unfortunately, my first attempt at making a pr...
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