Auto Attendant

5 Phone System Features that Streamline our Business

Predictive Dialers
The more robust and effective your phone system is the more it will streamline business operations. This will cut down on wasted time and resources. Look for features like these to streamline and improve your business and your bottom line. Call Recording Call recording allows people to record and store inbound or outbound calls. It’s important to stay on top of any data privacy requirements. As ...
Read More

Do Customers Care About Phone Systems?

It’s easy to think about your organization’s phone system as a purely internal affair, something that impacts your own employees and doesn’t really touch anyone else. This just isn’t the case. While it’s certainly important to take your organization’s internal operations into consideration when adopting a new communication system, it’s a bad idea to ignore the ways your organization’s communicati...
Read More

Anatomy of the PBX phone system

There are a lot of terms we use in the telephony world that most people don’t fully understand, even if they throw them about with abandon. This is not because those people are dumb or ignorant. Rather, it’s simply because the telephony world is filled with jargon and “alphabet soup” terminology that can make really simple systems seem much more complex than they actually are. PBX vendors...
Read More

How Can You Best Implement PBX Automation?

Introducing automation to your organization’s phone system will either be one of the wisest decisions you’ve ever made, or a potential debacle, depending on how well you implement the following best practices. Get Everyone Involved Even though it’s tempting to program auto attendant, routing tree and the flow of your callcenter without soliciting input from the rest of your organization, doin...
Read More
Top