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Month: August 2012

SIP Trunking Explained

If you know very little about telecommunications but have some basic understanding of the Voice over IP technology – you will have no trouble grasping the concept of SIP trunking. Understanding why DLS chooses not to offer this service may take some explaining. Understanding Trunking The word “Trunk” has more than one meaning but in communications it came to represent a concept of a part that c...
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DLS Hosted PBX Fax Service: Signing and Notarizing Faxes Without Printing

Like most people I hate to receive a faxed document attached to an email only to print it, sign it and then fax it back. Or worse yet: print, sign, scan and then finally e-fax or e-mail. It just seems like too much work for something that should be done in fewer steps. Fortunately, there are few ways to go completely paperless and save time, toner and paper without paying a dime. In this article I...
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USF AND FLAT RATE PRICING PLAN (PART 2)

Back in 1996 it was still possible for telecom companies to split their service plans into a number of different revenue streams. Telecom companies were able to say, with total specificity, how much of their revenue came in from international calls, how much of their money arrived from beeper use, how much money they had coming in from local calls, and yes, how much end-user revenue they earned fr...
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USF and Flat-Rate Pricing Plan (Part 1)

Federal legislation played a huge role in the formation of the country’s telecom industry and new bills and acts passed by the U.S. Government continue to shape the present and future of our field. One of the biggest acts to pass over the last couple of decades was the Telecommunications Act of 1996. This act represented the first major overhaul of the U.S. telecom field in over 60 years and basi...
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Do I need a VoIP Expert to Configure My PBX?

From my experience simply buying the latest-and-greatest PBX system does not always guarantee the benefit to a customer. It’s like getting a health club membership but not making a lifestyle change necessary to take advantage of your membership. What I have been observing here, at DLS, time after time, is that even after making a decision to subscribe to our hosted PBX service, the first order ...
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PBX Phone Review: Grandstream GXV 3175

Grandstream’s entry into VoIP market resembles that of auto-makers Hyundai and Kia. They had entered VoIP arena with ultra-cheap GXP 2000 SIP phones. Having to deal with their earlier series I can certainly tell you that they were of questionable quality in both: software, hardware and technical support aspects. GXV3175 is a rather ambitious attempt at a multimedia phone that supports video, Wi-Fi...
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