routing tree

Routing tree is a program within a PBX phone system. It applies programmable logic to each call. Route programming is based on source, destination, agent skill (when used with agent queues), IVR choices and many other factors.

Programming a complex routing tree can be a challenging task. It may require in-depth understanding of a phone systems capabilities and a desired outcome for business.

How Can You Best Implement PBX Automation?

Introducing automation to your organization’s phone system will either be one of the wisest decisions you’ve ever made, or a potential debacle, depending on how well you implement the following best practices. Get Everyone Involved Even though it’s tempting to program auto attendant, routing tree and the flow of your callcenter without soliciting input from the rest of your organization, doin...
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