DLS Hosted PBX Offers Human Call Transcription Service

keyboard image with transcript option

Many professions rely on transcribers. Lawyers use secretaries and paralegals. Doctors and  dentists use professional transcribers to record diagnosis. News editors right the work of reporters on content and typographical errors. Among others are Novelists, Corporate Officers and Courts. Transcription has been seen by some as a “mundane” task that  should be automated. There are, however, many aspects of transcriptionists’ jobs, that are anything but mundane, and … Read more

DLS releases Hosted PBX 5.0

Today I am pleased to announce the launch of the 5th major release of the DLS Hosted PBX. This release includes a number of significant enhancements to Queues, Faxing, Conferencing, Voicemail, Reporting, Call Routing, Predictive Dialer, and Interface Configuration. This release also includes some new features: LDAP Authentication, Multi-Tenant Support, and provisioning for Cisco 7945 … Read more

DLS Hosted PBX 5.0 Release announcement

Today I am pleased to announce the launch of the 5th major release of the DLS Hosted PBX. This release includes a number of significant enhancements to Queues, Faxing, Conferencing, Voicemail, Reporting, Call Routing, Predictive Dialer, and Interface Configuration. This release also includes some new features: LDAP Authentication, Multi-Tenant Support, and provisioning for Cisco 7945 handset and Bria softphone.

DLS Hosted PBX Offers Human Call Transcription Service

Many professions rely on transcribers. Lawyers use secretaries and paralegals. Doctors and  dentists use provessional transcribers to record diagnosis. News editors right the work of reporters on content and typographical errors. Among others are Novelists, Corporate Officers and Courts… Transcription has been seen by some as a “mundane” task that  should be automated. There are, however, many aspects of transcriptionists’ jobs, that are anything but mundane, and … Read more

Birth of New Unified Communications Ecosystem

Right now we’re starting to see a lot of convergence between mobile devices and desktop telephony equipment. Modern VoIP handsets are starting to stock up on functionality and applications that has, so far, been the sole domain of smartphones. This is true for touchscreens and app-compatible operating systems.

Convergence in Unified Communications

When you take the smartphone dynamics to desktop phones, you will notice an interesting trend.

Speakal Unveils Converged Unified Communications ComputerPhone DeviceMicrosoft’s next Windows operating system is going to interact seamlessly with Microsoft’s next generation of mobile OS. In fact, Windows 8’s mobile and desktop/laptop operating systems are doing more than merely “converging”. They will operate closer than just “seamlessly”. Windows for your computer is becoming the exact same OS as Windows for your next smartphone.

Provided, of course, you use a Windows phone for Unified Communications, which very, very, very few people do. But the relatively low popularity of Windows mobile devices needs to be taken alongside the continued popularity of Microsoft operating systems. Especially among the government and enterprise sets of users. Will the next generation of VoIP handsets run Windows 8?

Even if Microsoft went bankrupt next year the company’s decision to utilize the same operating system among desktop and mobile devices is highly telling about their vision of the future of communications technology. They envision the movement towards mobile competition including Apple and Google (owner of the popular Android mobile platform). Over the last year Apple has been steadily aligning their mobile and desktop operating systems by streamlining their desktop environment. Recently they began to establish uniform naming practices across for applications across their devices. Google, meanwhile, has been getting their feet wet in the world of desktop computers, ostensibly in response to the wild success of the company’s mobile efforts. There are presently several SIP handsets that run on Google’s Android.

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HP Dropped Their IP PBX

Right now the world of enterprise-level IP PBX stands in a pretty interesting state of flux, a good sign of which is HP’s July 2012 folding of their IP PBX division. Even if you weren’t an HP customer or even if you weren’t considering working with HP you should take this shift in power seriously for a couple of pretty significant reasons. The world of IP PBX is so fascinating and exciting right now that any big sea change like this seems to indicate a pretty significant picture of things to come.

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