In my previous posts I had touched on the differences between traditional PBX and a Hosted VoIP service. Business VoIP solutions today come in all shapes and colors and also, unfortunately, under all kinds of names: Managed Hosted PBX, Hosted PBX, IP PBX, Virtual PBX etc. The names are used interchangeably as if they all mean the same thing causing confusion among buyers as to which product to use in what situation. Today I will try to explain what all these seemingly similar names mean and what is typically included and not included in each service, what the differences are between managed and unmanaged hosted services and where the boundaries of service provider’s responsibility lie in each case.
Not all managed services are created equal. Management responsibilities range from simple moves, adds and changes to fully outsourced management of the entire infrastructure of VoIP. Let’s take a closer look at some of those service tags: