Some industry participants argued that modern telephony technologies have made communications hardware obsolete. These individuals believe that due to big jumps in hosted services, and due to the increase in telephony software options, the
In fact, incoming data indicates the demand for telephony hardware may be growing in line with increasing demand for telephony software. average business will jettison their telephony hardware and opt for entirely soft and remote systems. We’ve argued this isn’t the case for some time now, and an increasing amount of data and recent industry projections seem to prove us right.
How could this be? What’s driving this trend? Unified communications.