business PBX Price is a factor in every single business decision you will every make, and that absolutely includes making the switch to IP telephony, upgrading your system, or otherwise spending money on your organization’s communications infrastructure. Now, we are not going to argue price should not be a factor. You have a budget for your unified communications solution and you probably can’t budge too hard on that budget, and that’s to say nothing of the fact the most expensive IP telephony solution probably isn’t going to be right for everyone. That being said, the least expensive IP telephony solution is unlikely to work for anyone.
Technological adoption doesn’t always progress quite as quickly as it should. Even when there’s a superior solution on the market it’s often up for grabs how long, exactly, it’ll take for users to transition from their old, increasingly inferior technology to more current, superior options. This is as true in the PBX market as it is in any other technology-focused market, and it occurs for pretty much the same reasons.
Apple and Samsung have been locked in legal battles for years, largely over patents related to smartphones. To perhaps oversimplify the matter Apple has been arguing that Samsung has wholesale ripped off the iPhone’s design from day one, and Samsung is countersuing on points of design minutiae that the Korean company argues Apple has stolen. While it seems obvious at first that Apple has the upper hand here, that just about every smartphone is guilty of ripping off the iPhone, when it comes down to it patent law is extremely granular and both sides have support and detraction from their legal claims.
Price is one of the biggest reasons why individuals and businesses may make the switch from traditional telephony services to IP telephony. Due to its increased scalability and efficiency, among other facts, it’s unlike IP telephony will ever cost as much as equivalent services from traditional telephony providers, yet the price of IP telephony may go up significantly in the future.
Finding companies with the right breadth and depth of experience is an important step in making sure you end up hiring the right hosted PBX provider, and if you choose a company with an impressive and relevant pedigree you’re going to avoid most of the pitfalls the emerging IP telephony market is going to throw your way. But if you want to make sure you end up with a truly great hosted PBX provider then you’re going to need to dig a little deeper and start asking some questions, working out a total evaluation letting you know whether or not they’re the real deal.
How Much Access is Enough Access?
First, you want to make sure they offer the provider can offer you nationwide (and international) access. Even with great hosted PBX providers you might run into a case where they don’t offer coverage for some very remote areas, but overall you want to make sure your new provider is going to offer coverage for major metropolitan areas and anywhere you know your organization is going to need to have phone numbers in.
At a very basic level the age of a hosted PBX provider gives you some sort of hint of their quality. Sure, there are some startups that come out of nowhere and truly revolutionize the field with some radical advance of telephony technology, but most of the months-old companies we’re going to see launch in the world of IP telephony aren’t in the market to innovate- they’re going to launch quick to cash in before quickly burning out, and that’s not the sort of provider you really need on your side keeping your phone lines open. VoIP experience comes with time of doing business and it certainly counts.
We’ve said it before, but it needs to be emphasized- the hosted PBX provider you sign up with will determine how positively you view the technology and your switch to IP telephony. Being picky about who you choose to work with is increasingly important as the hosted PBX market grows. Not only will more organizations find themselves joining the IP telephony movement over the next couple of years, but we’re also going to see a whole lot of new hosted PBX providers jumping into the market in order to meet this demand and, unfortunately, to try and make some quick cash on what’s shaping up to be a truly hot commodity.
One of the main arguments against IP telephony revolves around security. More specifically, there are some people out there concerned that IP telephony isn’t as secure as traditional telephony, and as such it isn’t viable to use in serious organizations, including large business or any group working in a highly competitive industry. This concern sounds legitimate at first, but it really doesn’t pan out when thoroughly explored, even when a big news story drops talking about a systemic vulnerability, as just happened when a 5th year grad student researcher at Columbia breached security in a Columbia VoIP phone and managed to record its calls.
First thing’s first, let’s start with the grad student’s achievement to evaluate whether it’s really as significant and ground-breaking as the media wants to make it seem.