Is Emergency Calling VoIP and Hosted PBX’s Achilles’ Heel?

Everyone’s minds have been locked firmly on the potential for disaster and the necessity of contingency plans in the face of some sort of operationally-debilitating experience. In the wake of recent environmental catastrophes the usefulness of remotely hosted communications systems has become blindingly apparent. VoIP and hosted PBX both make it much, much easier for an organization to regain its operational footing almost immediately after a disaster, even if that disaster lays waste to their offices and/or damage their in-house communications equipment. By remotely locating the guts of an organization’s communication systems VoIP and hosted PBX essentially make an organization’s communication systems as disaster-proof as possible.

However, some experts have raised a really good question when it comes to remote hosting of communications technology, and that’s the fact remote hosting can cause some real problems for emergency services.

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Is Regulatory Creep Inevitable for VoIP?

The threat of regulation, to one degree or another, often seems inevitable for the VoIP market. This wasn’t always the case. In the very early days of VoIP it seemed like the communications technology would remain independent of governmental interference, largely due to its net-based nature. Yet as VoIP use grew over the years, and as it became increasingly clear how big a player VoIP was going to be in the larger telecom market, the notion of regulation began to seem more and more inevitable and, to some people, more and more necessary to ensure the normal, everyday telecommunications technologies of the future continue provide reliable service and access to emergency services, to name just a few avenues of concern for VoIP users and potential regulators.

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Can Hosted PBX Improve Employee Retention?

Most of the time we talk about the benefits of the Unified Communications, such as hosted PBX services, we talk about the direct benefits your business will enjoy. We often talk about the increased scalability and organizational flexibility that will give your business the ability to grow and shrink as needed. We often talk about the cost savings associated with hosted PBX and how these savings quickly and effectively mitigate whatever start-up costs your business may incur making the switch. We also talk about how hosted VoIP telephony provides business continuity services, and how it offers a wealth of intelligent features and improvements over traditional telephone systems.

All of these business-oriented benefits are true, but focusing exclusively on them obscures the human side of the equation- the fact that all the benefits offered by digital telephony directly assist your employees and improve their satisfaction with their jobs. In fact, a recent study has shown that VoIP telephony may do more than improve customer satisfaction, switching to Unified Communications will likely increase employee retention.

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Hosted PBX and Business Continuity in Times of Crisis

With Superstorm Sandy causing untold destruction and massive disruptions to large swathes of New Jersey and New York City, some organizations have begun to wonder how, exactly, they’d fair if they were hit by a massive weather systems, while other organizations are left with the mess of figuring out how they’re going to rebuild their communications infrastructure in a manner that will ensure continuity no matter what happens. The solution both of these sets of organizations are looking for lies in a hosted PBX – the only cost effective communications solution that will help them get back up and running as quickly as possible no matter what happens to their HQ.

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