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Month: October 2011

Is Efficient Technical Support a Good Thing ?

When it comes to choosing a business voice service provider, one of the most important factors to consider is quality of customer service and technical support they deliver. Most customers, be they commercial or residential, consider customer support a core value of a technology business. This perception, however, is frequently overlooked by technology juggernauts which focus on technical suppo...
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What VoIP Readiness Assessment Does Not Tell You

In the previous posts I had covered many obvious business reasons driving business VoIP adoption in the enterprise including costs savings, productivity increases, and image benefits. These benefits are typically enabled by VoIP infrastructure on a converged network, but achieved through IP telephony applications such as messaging, conferencing and geographic independence. Realizing VoIP Hosted P...
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