DLS Hosted PBX Weekly Updates – May 14 & 21, 2025

Dear DLS Customers, We missed publishing last week’s update, so this message includes two weeks of development and maintenance updates covering changes through May 20, 2025 . As of: Version 5.7 remains at 5.7.87 with no changes. Desktop Communicator was updated on May 14 and unchanged on May 21. 🔍 Update Overview 🐞 Key Fixes & Features (6.0.26–6.0.32) 📞 … Read more

Rethinking Call Analytics: What Really Counts as a Missed Call? (And Why It Could Save Bob’s Job)

Let’s talk about missed calls. Sounds simple, right? A call comes in, no one picks up, and boom—it’s missed. But what if I told you that the story behind those numbers is anything but simple? Working with PBX call analytics has taught me one thing: the data doesn’t always tell the truth. In fact, sometimes … Read more