How Can Voicemail Hurt You?

Voicemail risk

Perception is everything. You may be incredibly busy and sometimes, it is a fact of life that a large number of your callers get shuffled off to voicemail. Just because you’re busy doesn’t mean you shouldn’t take a couple minutes to think about what your voicemail is saying to your callers. What you said: “Hi … Read more

For Whom the Fraud Tolls

PBX hacking phone froud

Telephone fraud has been going on for a long time. It became prevalent in the 1960s, when DTMF (Dual-Tone Multiple Frequency) dialing was being introduced to replace pulse dialing from then-current rotary phones. Crafty individuals educated themselves and fabricated handheld red, black, and blue boxes that could generate the necessary tones to alter the target … Read more

DLS Hosted PBX 5.1 enters Beta

Just like the all other releases, this version continues to make your Unified Communications more functional, ergonomic and reliable. Our service evolves over time and we continue to rely on your input to make the DLS Hosted PBX more useful. As much as we would like to release the product when it is “hot off the press”, DLS’s development culture emphasizes reliability and robustness embedded in design of our service.

Hosted Telecom Solutions Reaching Tipping Point?

We’ve been talking about the growth of telecommunications networks for a long time now, and how explosively our technologies are taking over the traditional telecom landscape. But a recent prediction form Strategy Analytics really underscores just how popular our solutions are becoming- and just how quickly they’re supplanting the old guard. The news comes out of a recent statement from Strategy Analytics’ executive director of enterprise research, Andrew Brown, who stated that the switch to a hosted unified communications system makes the most sense in our increasingly collaborative workplaces. Brown stated that collaboration “…frequently involves people from different organizations on mobile and non-mobile devices….” and that these new networks further enable the sorts of device-agnostic and location-independent organizational philosophies being adopted en-masse these days. Yet Brown backed up his statements with more than just forward-thinking platitudes, and brought in some hard data to support his assertions. These telecom networks accrued $7.4 billion in revenue over the last year, providing 12% year-over-year growth. At this rate, Brown argues that adoption of these telecom solutions will reach a tipping point soon, and that within two years these remote solutions will earn more annual income than traditional on-premise solutions.

Read moreHosted Telecom Solutions Reaching Tipping Point?

Getting the Most Out of Hosted PBX While Traveling

One of the biggest benefits offered by hosted PBX is the ability to connect to an organization’s network and telephony solutions anywhere in the world, at any time. This is great news for employees who want to telecommute and business owners who want to offer remote work arrangements, but it’s even better news for individuals who want to remain connected while they travel for business purposes. However, if your organization and its employees want to get the most out of hosted PBX when they’re on the road for business-related reasons, you need to make sure they can find suitable Internet connection.

Read moreGetting the Most Out of Hosted PBX While Traveling

Can Your IT Department Handle the Switch to VoIP on Their Own? (Pt 3)

Employee Training

First of all, you can have your IT employees trained to handle VoIP telephony. While we have a clear bias when it comes to this larger question, we admit that it’s certainly possible to train your IT staff  to the point where they become proficient enough with the VoIP and Unified Communications technologies to run your PBX systems effectively and efficiently. Training is always an option, and when it comes to switching to IP telephony it can be a really good option, especially if you have a robust IT department that is already experienced in handling your existing phone system but needs to focus on the particulars of the system you’re considering.

Of course if you follow this course your employees should get training in the specific system you’re going to adopt both: as users and as administrators. This will hold true to any new communications system, bet it a hosted PBX or a premise-based system. In fact, regardless of where that system is located, the concepts and operating principles of any IP PBX are pretty much the same.

However, even with training of your IT staff your business may still require consulting assistance from a VoIP expert at some point during your implementation and perhaps later. For that reason outsourced Unified Communications solutions are gaining popularity.

Read moreCan Your IT Department Handle the Switch to VoIP on Their Own? (Pt 3)

Can Your IT Department Handle the Switch to VoIP on Their Own? (Pt 1)

One of the benefits of switching to VoIP telephony solution is the organizational flexibility it provides you. Now, “organizational flexibility” can mean a lot of things, especially when it comes to current generation telephony technology. Organization flexibility can refer to the fact VoIP telephony provides you with a considerably easier time changing the size and scope of your organization, increasing its scalability dramatically compared with traditional telephony solutions. Yet it also hints at the fact that VoIP can help you restructure the way your organization works, including what staff you require and what systems can be handled by outside parties. Is your IT staff ready to finally switch to VoIP?

Read moreCan Your IT Department Handle the Switch to VoIP on Their Own? (Pt 1)

The Problem With the Lowest Possible Cost Mentality

business PBX Price is a factor in every single business decision you will every make, and that absolutely includes making the switch to IP telephony, upgrading your system, or otherwise spending money on your organization’s communications infrastructure. Now, we are not going to argue price should not be a factor. You have a budget for your unified communications solution and you probably can’t budge too hard on that budget, and that’s to say nothing of the fact the most expensive IP telephony solution probably isn’t going to be right for everyone. That being said, the least expensive IP telephony solution is unlikely to work for anyone.

Read moreThe Problem With the Lowest Possible Cost Mentality

Is Hybrid PBX System a Good Solution?

Technological adoption doesn’t always progress quite as quickly as it should. Even when there’s a superior solution on the market it’s often up for grabs how long, exactly, it’ll take for users to transition from their old, increasingly inferior technology to more current, superior options. This is as true in the PBX market as it is in any other technology-focused market, and it occurs for pretty much the same reasons.

Read moreIs Hybrid PBX System a Good Solution?