Open Position

Network Support Technician


An opportunity for an energetic and responsible individual with good analytical skills, knowledge of IP networking, and Linux command line experience.  This individual will take part in a small technical support team that provides call center helpdesk support, equipment testing/configuration, assistance with field installations, and customer service-related issues.

An ideal candidate should have a minimum of one year of experience in technical or customer support, excellent written and oral communication, and a desire to excel in a technical field. The position will require troubleshooting a wide range of technical problems with customers over the phone and in the field when needed.

  • Troubleshoot and resolve SIP-based VoIP Applications for Businesses and Consumers.
  • Ensure efficient issue resolution in minimum time
  • Be willing to meet demands of support role requiring participation in on-call rotation
  • Engage in troubleshooting of a wide array of technology with customers via phone
  • Multi-task in a stressful environment
  • Document issues and calls clearly and concisely
  • Customer focus
  • Good communication and documentation abilities
  • High School Diploma or Equivalent Education
  • Basic experience and understanding of VoIP Applications or related skills is a plus
  • Exposure to LDAP, Active Directory, and Cisco CLI is a plus
  • Exposure to Asterisk or other VoIP PBX is a plus
  • Strong computer knowledge
  • Good understanding of TCP/IP, VOIP technologies
  • Experience with Windows, Mac OS, Linux/Unix is preferred
Department:Technical Support
Reports To:Technical Support Manager
Compensation:$35k – $48k + Benefits
Please, forward resumes to