Network Support Technician

An opportunity for an energetic and responsible individual with good analytical skills, knowledge of IP networking, and Linux command line experience.  This individual will take part in a small technical support team that provides call center helpdesk support, equipment testing/configuration, assistance with field installations, and customer service-related issues.

An ideal candidate should have a minimum of one year of experience in technical or customer support, excellent written and oral communication, and a desire to excel in a technical field. The position will require troubleshooting a wide range of technical problems with customers over the phone and in the field when needed.

• Troubleshoot and resolve SIP-based VoIP Applications for Businesses and Consumers.
• Ensure efficient issue resolution in minimum time
• Be willing to meet demands of support role requiring participation in on-call rotation
• Engage in troubleshooting of a wide array of technology with customers via phone
• Multi-task in a stressful environment
• Document issues and calls clearly and concisely

• Customer focus
• Good communication and documentation abilities
• High School Diploma or Equivalent Education
• Basic experience and understanding of VoIP Applications or related skills is a plus
• Exposure to LDAP, Active Directory, and Cisco CLI is a plus
• Exposure to Asterisk or other VoIP PBX is a plus
• Strong computer knowledge
• Good understanding of TCP/IP, VOIP technologies
• Experience with Windows, Mac OS, Linux/Unix is preferred