DLS Hosted PBX Features and Administration Portal
DLS Hosted PBX customers manage their own phone system through a secure web administration portal. It is always available, gives instant access to more than 100 features, and has a built-in guide for each setting. These screens are from the current release, DLS Hosted PBX 6.1.
AI-Powered Call Insights, Included
Every DLS Hosted PBX plan includes call transcription and sentiment analysis at no extra charge. Know what was said on a call, and how it went, without listening to the recording.
Call Transcription
Recorded calls are transcribed automatically, so you can read a conversation instead of replaying it.
Call Summaries
A short written summary of each recorded call: who called, what they needed and what was agreed.
Sentiment Analysis
Each call is scored for caller sentiment, so managers can spot unhappy customers and coach agents quickly.
Searchable Recordings and Voicemail
Find a call or voicemail by what was said, not only by date and number. Voicemails arrive as text too.
Work From Anywhere
Desktop Communicator and Microsoft Teams
Your business extension on your computer, with presence, chat and call controls, integrated with Microsoft Teams.
Mobile Communicator
Your business extension, voicemail and messaging on your smartphone, without giving out a personal number.
Business Texting, Registered Right
Text customers from your business number. A guided wizard handles the carrier registration that business texting requires.
Built for Call Centers and Growing Teams
Call-Center Queues
Skill-based routing, call whisper and barge, call monitoring and on-hold time reporting, included on every Hosted PBX plan.
Your Own PBX
Every Hosted PBX customer runs on a separate PBX of its own, not a slice of a shared system.
Text-to-Speech Greetings
Type a greeting or holiday message and the system speaks it, with adjustable voice and delivery.
Open APIs
Admin and user APIs connect call records, voicemail, Follow Me and more to your own applications.
What You Can Manage in the Portal
Every part of the phone system is configured from one place, without calling support or waiting for a technician.
System Menu
One menu for users, extensions, devices, call routing, recordings and reports, organized by task.
Basic System Settings
Business hours, holidays, time zone, caller ID and the defaults every extension inherits.
Call Routing Trees
Auto attendants and branching rules that route calls by caller, number dialed, time of day and menu choice.
ACD Queue Configuration
Call-center queues that route callers to agents by skill or workload, with greetings, priorities and overflow.
System Features
Paging, music on hold, conferencing, text-to-speech greetings, SMS and more, switched on where you need them.
Call Reporting
Call history, voicemail counts and queue statistics for the whole system or a single extension.
A Closer Look at Two Features
Call Screening by Caller
Decide what happens to calls from specific numbers: accept the call, send it to voicemail, play a congestion tone, or play a polite “do not call us again” recording.
Each user manages their own rules, and administrators can manage them for everyone.
Scheduled Paging Announcements
The paging scheduler plays recorded announcements to paging groups automatically: daily, weekly, one time or on a recurring schedule.
Upload the audio files, create a schedule and choose the paging group. Every scheduled announcement is logged.
Support From the People Who Build It
DLS Communications designs and operates the Hosted PBX platform, and our U.S.-based technical support is available 24 hours a day, every day.
The system scales with your business: add users and change settings yourself, instantly, wherever you are working.
Hosted PBX Features FAQ
Yes. Call transcription, call summaries and sentiment analysis are included on every DLS Hosted PBX plan at no extra charge. Recorded calls and voicemails become searchable text.
Through a secure web administration portal that is always available. It covers users, extensions, devices, call routing, queues, recordings, paging and reporting, with a built-in guide for each setting.
More than 100 features, including auto attendants, ACD queues, call recording and transcription, call screening, paging, text-to-speech greetings, conferencing and SMS.
Yes. Recording can be turned on or off per user, queue, conference and dialer campaign, for inbound, outbound or both calls, with a retention period you choose.
Yes. DLS Communications technical support is U.S.-based and available 24 hours a day, every day, at 847-854-4799, option 1.
The screens on this page are from DLS Hosted PBX 6.1. Maintenance releases follow every few weeks; see the release notes for details.
See the Portal for Yourself
A DLS engineer can walk you through the administration portal with your own call flows in mind. Book a demo or call 800-323-2099.