Hosted PBX Toll Fraud Attacks: Phreaking

Phreaking (or phone hacking, toll fraud, dial-through fraud) is not new. In the not too distant past it was often a domain of adolescents with modems, phone lines and a PCs looking to make a couple of calls on someone else’s tab to their friends out of state or, sometimes, out of the country. Those call volumes often went unnoticed in the overall vast number of calls on company’s phone bill.

Toll Fraud

But phreaking in this day and age has moved from geek to something more sinister and more damaging. Telephone phreaking of Internet era is a big business run by an organized crime. What’s also interesting is that telecommunications carriers reap substantial benefits from these activities by demanding payments for the tidal wave of illegal call traffic phreakers generate at the victim’s expense. Some insiders hint that phreaking is telecommunication’s industry’s biggest dirty secret, generating massive funding for carriers.

Read more

Integrating Hosted PBX and Cloud Desktop Services Into Move Strategy

Business relocation and expansion decisions are among the most important ones company executives have to face. The rapid advances in information and communications technology over the past few years have dictated a change in the attitude towards working practices, employment patterns and, subsequently business relocation.

When moving a business, small or large, IT relocation strategy matters. Many businesses can not afford to be off their computers for more than a couple of hours. The process of relocation involves the difficult task of packing and a risky affair of moving. The IT department is often called upon to coordinate an internal department move, help relocate a remote office, or be involved in an entire company move. But IT and communications relocation are far more than just disconnecting, packaging and moving equipment. Among most common reasons of business moving disasters are: poor planning, lack of understanding of all of the essential IT components and services that are required and inability to develop a realistic and practical timeline. Many times a decision to move is dictated by availability of space, contract obligations and a desire to minimize the time of operation in multiple locations during the transition.

Read more

DLS Announces Hosted PBX Development Roadmap

With a focus on more advanced Unified Communications features and improved price performance model, DLS Internet, a leading provider of Hosted Unified Communications solutions, unveils vision and service roadmap for its new Hosted PBX service until spring of 2013. Among other features, the roadmap reveals future plans for integration with Microsoft Office, Skype, addition of Web Conferencing, desktop sharing and support for latest handsets from Cisco, Polycom, Grandstream and SNOM. It contains changes to service features, explains naming guidelines and a release timeline for DLS Hosted PBX service releases.

Since 2004 DLS had focused on continuously advancing its VoIP Hosted PBX service. It now possess a powerful combination of technology leadership and service capabilities enabling the company to provide end-to-end turn-key Unified Communications solutions that fulfill the most demanding expectations from its customers and business partners.

Read more

Launching VARs and ISVs into a VoIP Cloud

If memory serves me correctly, five years ago, we used to position VoIP versus traditional PSTN-based dialtone. Then came the hosted concept and theme focus has turned to an on-premise VoIP versus Hosted VoIP. Today we are seeing hosted PBX service providers beginning to further differentiate themselves by targeting niche vertical markets by building on their application integration capabilities.

Hosted PBX price wars are continuing to heat up for the fourth year. The biggest battleground appear to be the growing small business market where integration capabilities coupled with soft entry costs are playing a dominant role in SMB’s choice of a unified communications platform. Most small businesses prefer to gradually increase their operating expenses while gaining immediate access to the critical unified communications technology rather than incurring a large one-time capital expense.

Read more

Hosted PBX 3.2 moving into Alpha testing next week

We are excited to be wrapping up feature development for 3.2. There is still a lot of testing and work to be done before this version makes it to public release, but there are a lot of exciting new features in here. Display parking lot number on call status page Improved Parking Lot system Integrated … Read more

Role of Hosted PBX in Disaster Recovery Planning

Recent events in Japan bring me back to the subject of service survivability and business continuity in the event of a natural disaster. Japan is heavily reliant on VoIP for its telephony. In a way, this has been another significant test of IP communications in a disaster and it appears that the outcome paints fairly … Read more

Hosted PBX vs. Virtual PBX ?

When it comes to Google searches on keywords such as “Business Phone Service” – one can get lost in the myriad of options: “PBX, VoIP, Hosted PBX, Virtual PBX”… . One of the challenges facing entrepreneurs and business executives looking for new communications provider is having an ability to understand the difference between technology solutions. … Read more