Blog

In the Event of Emergency: Dial V-o-I-P for VoIP

by

As word of the storm’s approach drew and concerns mounted in the Florida Keys and mainland Florida, Zoom Tan knew that they couldn’t remain idle. In the worst-case scenario, evacuation orders would be issued, and Zoom Tan’s office headquarters based in Naples, Florida would sustain damage, finding itself without power for who knows how long. They couldn’t leave things to chance. After all, Murphy’s Law tells us that if something can go wrong, it will. And, such was the case, when Hurricane Irma deprived millions of commercial businesses and residential homes of power, with its torrential rain and wind gusts more than 80 mph.

Business Continuity – How Good is Your Plan?

by

Hurricane season is the perfect time for businesses to be examining (or in some cases developing for the first time) their Business Continuity Plan (BCP). Business continuity planning is key to expediting the recovery of the business’ critical functions following disasters ranging from hurricanes and earthquakes to infiltration of malware into key systems thus ensuring downtime and monetary loss is minimized. The plan should be live, dynamic and ever-evolving as new threats continue to present themselves. With ever-more complex systems and technologies being implemented into companies as scaling necessitates complex telephony and network solutions for businesses, it’s difficult to keep plans up-to-date and ready to be put into action at a moments’ notice.

SMS a Vital Tool for Customer Service

by

Short message services (SMS), or business text messaging, is one of the best ways to communicate with customers and employees that provides personal, instantaneous access. Your customers are using mobile devices for business and personal communication in an increasingly virtual work environment, one where purchasing decisions are heavily influenced by SMS communication. Likewise, simple text … Read more

The Critical Nature of Your Online Reputation

by
Chart of inbound marketing channels

(Featured in the National Association of Legal Professionals publication, “The Docket Magazine.”) Internet reviews and rating sites have empowered consumers with the final say in how successful a professional can expect to be, regardless of their actual professional acumen. This is why managing your online presence is so vital to a firm’s ability to attract … Read more

Business Anywhere with Follow Me

by

Imagine sitting on a beach in some warm location and still being able to run your business effectively. That is the power of our “Follow Me” feature that caters to the busy professional. This is an essential tool that promotes freedom and efficiency while helping to keep you connected to your most important calls. You … Read more

Avoiding Call Quality Issues with PBX Systems

by
Voice Data Network Data

Your Hosted PBX phone line isn’t just a regular phone. In fact, it operates a lot more like your computer than a traditional phone which means call quality can be effected by your network performance. Your PBX phone is more like your laptop than a traditional phone in that the sound of your voice is … Read more

Common PBX Terms to Know

by

The following terms are helpful for every PBX system owner to know. Understanding the basics of your technology help you get the most from your system and plan for future changes. Jitter – Jitter is defined as a variation in the delay of received packets. The sending side transmits packets in a continuous stream and … Read more

Data Sovereignty and International Law Gets Complicated

by
DDOS attack map July 11 data

As a business owner, you may well feel that you are the rightful owner of your data. While true in some sense, you should be aware of international laws that exist now and take a look at the tangled web of international regulations still to come which promise to make the situation far more complicated. … Read more

Service Matters

by

Customer service is at the very heart of what we do at DLS and we pride ourselves on the relationships we build. With our modern always-on global marketplace, many organizations have outsourced their service personnel to vendors just to cut costs. DLS is different because we insource to keep our staff informed and working together … Read more

DLS Reseller Arrangements

by
DLS reseller agreement image

Your competition is tough and your customers are constantly on the lookout for better value in every service they receive. The vendor that offers the best solution and partnership with great value wins! DLS can help you get there As a trusted DLS partner, we provide a fantastic opportunity to enhance your service offering with … Read more