Do Customers Care About Phone Systems?
It’s easy to think about your organization’s phone system as a purely internal affair, something that impacts your own employees and doesn’t really touch anyone else. This just isn’t the case. While it’s certainly important to take your organization’s internal operations into consideration when adopting a new communication system, it’s a bad idea to ignore … Read more
Enterprise VoIP Market Prefers Private Cloud Over Public Cloud (Pt 2)
As previously stated, enterprise-class organizations are jumping onto the private cloud at much higher rates than the public cloud. Why are they doing this, and will this choice of private-over-public really spell the doom of a whole generation of Chief Information Officers, as some public-cloud boosters argue? Public vs Private: Defined The public cloud is … Read more
Enterprise VoIP Market Prefers Private Cloud Over Public Cloud (Pt 1)
When you hear about virtualized business environments, remote-hosted network solutions and IP telephony services, you might think that all of these terms represent a single monolithic technology. While it’s clear the qualities of these services vary from vendor to vendor, not everyone is aware of the fact there are plenty of different deployment methods for … Read more
What UC Features Do Businesses Actually Want?
The primary frustrations organizations feel towards their existing communications systems revolve around communication technologies that operate outside of the real time. For example, sending an e-mail and having to wait for a response. This aligns with other commonly cited frustrations including disruptions due to travel and IT/telecom outages.
Unified Communications Boost Headset Sales
Some industry participants argued that modern telephony technologies have made communications hardware obsolete. These individuals believe that due to big jumps in hosted services, and due to the increase in telephony software options, the In fact, incoming data indicates the demand for telephony hardware may be growing in line with increasing demand for telephony software. average … Read more
Reliability Concerns in IP Telephony (Pt 2)
The truth is – any system is only as reliable as its weakest component. Here are some tips on making a reliable VoIP system:
Reliability Concerns in IP Telephony (Pt 1)
There isn’t a telephony system on earth that works reliably when overloaded, so simply avoid “overtaxing” your IP telephony system by either upgrading it or reducing its load. Call recording, for example, can impact some phone system’s resources quite severely. While worrying about systemic reliability is totally understandable, labeling the whole technology as “unreliable” when it’s improperly implemented is truly unreasonable.
Privacy Concerns, Medical Information Breaches and Choosing a Secure VoIP Provider
When you’re picking an IP telephony provider security needs to sit at the top of your list of concerns, and this is doubly true if you’re going to be signing up for a full remote-hosted networking solution, including any sort of cloud storage. Every organization needs to be extremely concerned about network security, yet organizations … Read more
Getting the Most Out of Hosted PBX While Traveling
One of the biggest benefits offered by hosted PBX is the ability to connect to an organization’s network and telephony solutions anywhere in the world, at any time. This is great news for employees who want to telecommute and business owners who want to offer remote work arrangements, but it’s even better news for individuals … Read more
How Far is Too Far When Helping Clients in Tough Economic Times?
As a service provider offering essential phone service to our clients we need to make a lot of tough decisions regarding how we run our business, and that’s doubly true when our clients experience rough economic times. This is true not only for DLS but for many other smaller companies that develop close, personal relationships … Read more