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Virtual PBX Features

Service

  • Protocol: SIP
  • Audio Codecs: G.722, G.729, G.711, OPUS, SPEEX
  • Video Codecs: H.263, H.264
  • Fax over IP: T.38

Traditional Phone Features

  • Caller ID Number
  • Caller ID Name
  • Caller ID Block (*67)
  • Caller ID Block (permanent)
  • Call Waiting + Caller ID
  • 911 Emergency Calling (Nomadic)
  • Call Transfer
  • Distinctive Ringing
  • Return Call (*69)
  • Three-Way Calling
  • Do Not Disturb

Management Controls

  • LDAP Authentication and Integration
  • Web Interface Management
  • Detail & Summary Phone Usage Reports
  • Known Monthly Costs
  • Phone Management Access
  • Granular User Interface Permissions
  • Users Manage Own Phone Settings
  • Immediate Scalability Up or Down
  • Call Monitoring
  • Operator Panels

Voicemail

  • Voicemail
  • Voicemail Notification to Email
  • Voicemail Notification to Cell
  • Remote Voicemail Access
  • Individual Custom Greeting
  • Text Only Voicemail Notification
  • Video Voicemail

Call Routing

  • Advanced Follow Me Services
  • Call Forwarding
  • Service Classes
  • Internal/External Transfer
  • Hunt Group Support

Next Generation Features

  • Voicemail to Email
  • SMS (Short Message Service)
  • Audio/Video Conference Bridge with Web Conferencing (DLS Meeting Room)
  • Email to Fax, Fax to Email
  • Call Recording Inbound/Outbound
  • Recorded Call and Voicemail Human Transcription
  • Browser Plugin for Click-to-Dial
  • Global Directory with Click-to-Dial
  • Integration with SalesForce
  • Personal Directory with Click-to-Dial
  • Integrated XMPP/Jabber Chat Service
  • Shared Extensions/Hoteling
  • Softphone Compatible
  • Outlook Integration
  • Mirrored Extensions
  • Video Calling
  • Streaming Music On Hold Via Shoutcast/Icecast
  • Integrated Weather Reporting via NOAA
  • Secure Provisioning

Answering

  • Automated Custom Tree
  • Fully Customizable Greetings
  • Selective Call Routing
  • Selective Call Forwarding to Follow Me Feature
  • Follow Me Services
  • Call Parking
  • Intercom Paging
  • DID Support
  • Notification to Cell Phone
  • Remote Voicemail Access
  • Individual Custom Greeting
  • Receptionists Interface Software
  • Busy Line Feature (BLF)
  • Pattern-based Call Blocking
  • Remote Call Pickup

Call Center

  • Call Prioritization
  • Skill Level Based Routing
  • Fully Customizable Greetings
  • Agent Control of Status
  • Screening Monitoring
  • On Hold Time
  • Voicemail Opt out of Queue
  • Virtual Call Center Capabilities
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