Listen to Your VoIP Service Providers Advice

Infoworld recently posted a great story detailing this exact problem and just how bone-headed IP telephony implementation can go, and how a simple mistake (like mis-calibration) can make an entire technology seem deficient.

In the story a VoIP service provider was called in to an organization to check out their communication system. The organization had been experiencing a lot of crippling problems with their IP PBX. The organization’s employees were experiencing degradation in call quality, dropped calls and busy signals when and where there shouldn’t. In other words this organization’s VoIP deployment has turned into a mess in a manner their old traditional telephony solution never had been.

Turns out they were using an IP PBX that wasn’t nearly powerful enough to meet their current needs.

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IP Telephony Market Flooding and Cutting the Wheat from the Chafe (Pt 3)

Can you guarantee 100% uptime for my VoIP system?

Finding companies with the right breadth and depth of experience is an important step in making sure you end up hiring the right hosted PBX provider, and if you choose a company with an impressive and relevant pedigree you’re going to avoid most of the pitfalls the emerging IP telephony market is going to throw your way. But if you want to make sure you end up with a truly great hosted PBX provider then you’re going to need to dig a little deeper and start asking some questions, working out a total evaluation letting you know whether or not they’re the real deal.

How Much Access is Enough Access?

First, you want to make sure they offer the provider can offer you nationwide (and international) access. Even with great hosted PBX providers you might run into a case where they don’t offer coverage for some very remote areas, but overall you want to make sure your new provider is going to offer coverage for major metropolitan areas and anywhere you know your organization is going to need to have phone numbers in.

Read moreIP Telephony Market Flooding and Cutting the Wheat from the Chafe (Pt 3)

Hosted PBX Bundles

Hosted PBX services provide small to medium-sized businesses with a way to implement a Unified Communications system complete with all of the necessary features and capabilities for effective business communications.   If your goal is to improve efficiency and reduce cost, you need to carefully assess your business needs and plan to ensure that you are not going to be implementing another system few years from now.

Depending upon the hosted PBX service provider you choose, system features and capabilities in addition to bundles and pricing will vary.  If you are just beginning to research hosted PBX as an option for business telephony, this article will help you understand common practices of bundled hosted PBX pricing, the general restrictive nature of any type of service bundling, and how it can limit business choices.

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Could VoIP Service Become Illegal?

The thought of a communication technology becoming illegal sounds preposterous at first, but that doesn’t mean it’s totally impossible. In fact, a serious consideration to severely limiting or outright banning VoIP service providers is already given in one country, Ethiopia, and censored or otherwise limited in a number of other nations. True, none of these countries experience the level of freedom, and specifically the level of freedom of speech, that we enjoy in the United States, but their bans on VoIP clearly showcase how a seemingly innocuous technology reverberates with heightened political and economic meaning.

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Freedom to Choose Your Voice Service Provider?

Franchising business offers a good opportunity to various levels of business expertise and investment capital. Studies show that 97% of franchise businesses are still operating after the first year, compared to only 62% of independently owned. In most agency relationships, the franchisors are the risk takers whereas the franchisees prefer to steer clear of risks. In a franchising relationship, the franchisor and franchisee usually have different objectives

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Questions to Ask Hosted PBX Service Provider References

Signing up for a new VoIP Hosted PBX service is a big deal, and a decision you don’t want to make lightly. While it’s tempting to simply go with the cheapest VoIP service you can find, the best way to learn whether a hosted PBX provider is really worth hiring is to ask for references. Once you compile a list of references, you need to grill the hell out of the poor souls you call up looking for information.

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