Who manages this Hosted PBX VoIP service?

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DLS offers options for self-managed and DLS-managed service

With the self-managed service, your assigned PBX administrator will manage the system. Once you order your service, DLS order processing specialist will reach your technical contact to review service provisioning process. Your appointed administrator will schedule training on managing DLS Hosted PBX service. From an operator’s perspective, this is very much like owning an in-house PBX or key system, without the difficulties of managing a physical equipment.

If you opt for a DLS-managed hosted PBX service, there is no need to conduct administrative training and DLS staff assumes all the responsibilities for administering your PBX system. Whenever you need to make changes to how PBX behaves, all you have to do is pick up the phone and call DLS’s 24-hour support line.