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Home / FAQ / What happens if my DLS Hosted PBX service fails?

What happens if my DLS Hosted PBX service fails?

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DLS saves Hosted PBX configuration changes nightly. In addition to that, we operate multiple cold spare systems to which your service configuration can be restored within minutes. Extensive service monitoring ensures that any failure of the service immediately becomes known to DLS network operations center (NOC) when they do occur. DLS also relies on two different datacenters in which your Hosted PBX systems can be housed neither of which are located in areas of seismological activity or hurricanes.

Failures in accessing your DLS Hosted PBX service typically occur in the “last mile”, with your Internet connection. DLS can assist you in engineering redundant Internet connections. In the event of such failure however DLS support engineer can quickly reroute your voice calls from your extension to your mobile phone or PDA.

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