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6 Things the Media Hasn’t Told You About VoIP

Things you don't know about VoIP
Voice Over Internet Protocol, or VoIP, is popular in the world of tech and communications. It’s perhaps less thrilling to the general public. If you haven’t heard much about VoIP, that’s not because it’s not worth talking about. VoIP is well worth the conversation, especially when you are trying to find ways to streamline your business and improve productivity. VoIP allows for phone service ove...
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5 Phone System Features that Streamline our Business

Predictive Dialers
The more robust and effective your phone system is the more it will streamline business operations. This will cut down on wasted time and resources. Look for features like these to streamline and improve your business and your bottom line. Call Recording Call recording allows people to record and store inbound or outbound calls. It’s important to stay on top of any data privacy requirements. As ...
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How to Make Your VoIP Deployment Hassle-Free

How to Make Your VoIP Deployment Hassle-Free  Migrating from a traditional telephone setup to voice over IP (VoIP) is well worth the effort. If, however, you find yourself up to your elbows in challenges and hassles, that may not seem very reassuring. It’s entirely possible to make your VoIP deployment hassle-free if you make the right choices and take the right steps. The result is affordable...
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Are You Getting Your Money’s Worth?

Here’s something that bugs me. With the advent of web applications, SaaS, and cloud computing in general, we were promised a new age of unprecedented connectivity and efficiency. Businesses and their employees could now connect to their essential services from anywhere they were, on any device. New features could roll out on a continual basis, without the need for physical upgrades, meaning custom...
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Toll-Free Numbers: Monumental Waste or Smart Marketing Strategy?

Not too long ago, any business that did business outside of their immediate area was known to have a toll-free number. That way, anytime a client or customer wanted to reach them, the company would get the call. It was good for business. Now that so many phone plans include long distance and even international long distance, does a company really need a toll-free number? Here are five things to...
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Redundancy and Reliability are not the One and the Same

It’s been long ingrained in engineering, particularly in networking, that redundancy is key to high availability and reliability. In today’s world, however, increasingly more complex systems may sometimes have the opposite effect. Over-engineered networks with multiple redundant layers that are intended to reduce instances of network failure have shown to reduce overall reliability by becoming mor...
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Business Continuity – How Good is Your Plan?

Hurricane season is the perfect time for businesses to be examining (or in some cases developing for the first time) their Business Continuity Plan (BCP). Business continuity planning is key to expediting the recovery of the business’ critical functions following disasters ranging from hurricanes and earthquakes to infiltration of malware into key systems thus ensuring downtime and monetary loss i...
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The Critical Nature of Your Online Reputation

Chart of inbound marketing channels
(Featured in the National Association of Legal Professionals publication, "The Docket Magazine.") Internet reviews and rating sites have empowered consumers with the final say in how successful a professional can expect to be, regardless of their actual professional acumen. This is why managing your online presence is so vital to a firm’s ability to attract and retain clients. Accessibility ...
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Data Sovereignty and International Law Gets Complicated

DDOS attack map July 11 data
As a business owner, you may well feel that you are the rightful owner of your data. While true in some sense, you should be aware of international laws that exist now and take a look at the tangled web of international regulations still to come which promise to make the situation far more complicated. Data sovereignty laws govern all digital information that has been stored which in a specific...
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DLS Reseller Arrangements

DLS reseller agreement image
Your competition is tough and your customers are constantly on the lookout for better value in every service they receive. The vendor that offers the best solution and partnership with great value wins! DLS can help you get there As a trusted DLS partner, we provide a fantastic opportunity to enhance your service offering with clients by recommending DLS’s cost-effective and scalable solutions. ...
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