Performance & Analytics Enhancements

• A new PBX engine for improved system stability and efficiency.
• A completely redesigned call analytics engine, offering better performance and insights.
• Background report processing to prevent system slowdowns.
• Improved call center analytics, providing deeper insights into queue and agent performance.

Call Recordings & Storage Efficiency

• Call recordings are now compressed in MP3 format, reducing disk space usage.

User API Enhancements

• Expanded API capabilities, including improved call tracking, SMS management, and provisioning options.
• New API endpoints for customizing PBX portal branding and settings.

Desktop Communicator & Handset Improvements

• Revamped UI with a more intuitive user experience.
• Voicemail notifications added for better message management.
• Feature codes can now be hidden from the Company Directory on handsets.
• You can now manage your personal PBX contacts.
• Add or update call notes.

New Features & Integrations

• Microsoft Teams integration (Beta), allowing full access to Desktop Communicator features within Teams.
• White Label options now support additional customization and branding.
• Enhanced security & monitoring to ensure call quality remains top-tier.

Deprecated Features

• The old SMS web app has been replaced with enhanced SMS/MMS capabilities in Desktop Communicator.
• Legacy Desktop Communicator v1 is now deprecated in favor of the improved version.
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