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Month: March 2012

No more SPIT!

This article is not a roaring plea from baseball fans. No, this article is about SPam over Internet Telephony or as it is often shortened—SPIT. Those annoying, unsolicited messages that clutter your email inbox have an ugly cousin that seeks to bombard your digital phone messaging system with pre-recorded messages and cause much more damage. The problem with SPIT is that if it isn’t controlled it ...
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VoIP Bandwidth: Quality vs. Quantity

Digital leased lines are no longer the favorites of bandwidth-hungry businesses. As many alternative sources of affordable Internet bandwidth became available, dedicated point-to-point leased lines begun to fall out of favor with many small businesses. Their relatively high cost, by today’s standards, per megabit of bandwidth make them unattractive in comparison to the generous shared bandwidth of...
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The Future of Unified Communications As a Service

Recent studies claimed that the market for cloud-based voice over IP services is expected to grow to $30 billion USD by the year 2013. These numbers might sound really encouraging, but what is the real future for Unified Communications As a Service (UCaaS)? Here, in the U.S., UCaaS hosted PBX services are experiencing tremendous growth. Small businesses, especially in the current economic climat...
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How Can You Best Implement PBX Automation?

Introducing automation to your organization’s phone system will either be one of the wisest decisions you’ve ever made, or a potential debacle, depending on how well you implement the following best practices. Get Everyone Involved Even though it’s tempting to program auto attendant, routing tree and the flow of your callcenter without soliciting input from the rest of your organization, doin...
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