Employment

we-are-hiring DLS Internet provides a unique opportunity to work with people who share a deep interest in the technologies that we offer while in an atmosphere that’s conducive to professional development. The prosperity of our employees is our #1 core value, which is shown through the various ways that we invest in our team.

We offer ongoing education for our employees in addition to a wide range of options for career advancement within our company. Our technical employees also gain the benefit of expanding their knowledge and experience through an array of challenging hands-on projects, which allows them to keep up with the latest advancements in computer networking technology in a wide range of environments.

Our team members enjoy the following career benefits:

Job Benefits:

  • PPO Health insurance
  • Dental insurance
  • Vision insurance
  • Long term Disability insurance
  • Voluntary Term Life insurance
  • Cellular phone reimbursement
  • Discounted Internet connection rates
  • Professional development and tuition reimbursement program
  • Experience with the industry’s latest software applications and equipment
  • Simple IRA deferred compensation plan with matching company contribution of up to 3% of employees annual income
  • Seasonal Company outings
  • Weekly company luncheons
  • Business-casual work environment

 DLS currently has the following positions available:

Send your resume to: employment@dls.net

 

Title: Support Technician
Summary: An opportunity for an energetic and responsible individual with strong analytical skills, knowledge of IP networking, Linux system administration experience and leadership skills.  This individual will be responsible for activities of a small technical support team which provides call center helpdesk support, equipment testing/configuration, assistance with field installations and customer service related issues.

Ideal candidate should have a minimum of one year experience in technical or customer support, excellent written and oral communication, and a desire to excel in a technical field. Position will require troubleshooting a wide range of technical problems with customers over the phone and in the field when needed.

Duties:
  • Troubleshoot and resolve SIP based VoIP Applications for Business and Consumers.
  • Selection will be a SIP based VoIP Applications Technical Support Member.
  • Supervise a team of support personnel who troubleshoot a broad range of IT systems and VoIP related issues
  • Implement Policies and Procedures regarding how problems are identified, received, documented, distributed and corrected
  • Ensure efficient issue resolution in minimum time
  • Evaluate products or services and suggest changes to existing products or services to better aid end user
  • Be willing to meet demands of 24×7 support role requiring participation in on-call rotation
  • Engage in troubleshooting of a wide array of technology with customers via phone
  • Multi-task in a stressful environment
  • Document issues and calls clearly and concisely
  • Issue daily recaps – Maintain a clean work area and appearance
Requirements:
  • Customer focus
  • Prior team lead experience
  • Excellent Verbal and written communications skills
  • Basic experience with Linux, scripting and/or VoIP Applications or related skills.
  • Exposure to LDAP and SQL
  • Exposure to Cisco CLI
  • Exposure to Asterisk or other VoIP PBX
  • Strong computer knowledge
  • Good understanding of DNS, TCP/IP, PPPoE, VOIP
  • Experience with Windows, Mac OS, Linux/Unix preferred
  • Strong communication and documentation abilities
  • High School Diploma or Equivalent Education
  • A+, Network+, CCNA certifications preferred
Department: Technical Support
Reports to: Technical Support Manager