Customer Information

DLS Internet requires certain information at the time of signup and in the course of providing customer support. This information is necessary for us to provide quality service and support. This information is never released to others, unless we are ordered by a court of competent jurisdiction to do so. DLS Internet has never sold or rented customer lists or any other customer information, nor will DLS Internet ever do so.

Usage Information

DLS Internet monitors its servers to the extent necessary to ensure that high standards of maintenance are met. DLS Internet does not monitor or record your activities online. We do not monitor which web sites you visit or look at what you put in written communications such as e-mails, news articles, or chat rooms. DLS Internet considers your email to be just as personal and private as your US Postal Service mail. DLS staff will not look at or read your email unless it is necessary to resolve a technical issue. In almost all cases, we will clearly inform you of the need to do so, and we will seek your permission before opening your DLS Internet mailbox on our servers.

Civil Investigations

DLS Internet will not release a customer's personal information or usage information to investigators, attorneys, or agencies unless we are directed to do so by a court of competent jurisdiction in the matter. If there is a hearing in court, the customer will be notified so they will have an opportunity to contest the surrender of personal information.

Be advised that customer information related to static IP allocations is publicly accessable without explicit permission or acknowledgement from DLS Internet. DLS is required by ARIN  to provide this information in real-time and currently makes available the company name and address of its customers receiving static IP allocations.

Criminal Investigations

DLS Internet cooperates fully with law enforcement agencies, yet there must still be a court order before DLS Internet surrenders customer information. The fourth amendment to the US Constitution requires a court order to conduct a search and seizure. DLS Internet will, when requested by law enforcement entities, acknowledge the existence of personal customer information, and when requested, provide the technical language to include in the court order, "particularly describing ... the property to be seized." In a criminal investigation, DLS Internet is under an order not to divulge the fact of the investigation to the customer.